White kitchen with a marble island and wood stoolsDesign inspiration · stock imagery
Our process

The right steps. Before the first plank.

A practical planning path from your first question to a defined flooring scope. Each project’s arrangements are confirmed directly.

Choose with contextPlan the detailsKnow what’s included
Six steps · One clear scope

From first conversation to final walkthrough.

Every step makes one more thing explicit: the room, the substrate, the material, the scope and the care that follows.

Sunlit living room with warm wood-look flooring
01

Start with your space

Share rooms, ZIP, approximate area, existing flooring, goals and constraints. Use the project-brief builder or email.

Service coverage and next steps are confirmed in conversation.

Empty room with hardwood floors ready for a walkthrough
02

Measure and assess

Discuss an assessment of dimensions, substrate, moisture, flatness and access.

Photos can inform a conversation but do not replace a site assessment. No appointment is booked on this site.

Sunlit room with a herringbone wood floor and an armchair
03

Compare materials in context

Narrow the choice against room use, care expectations and product requirements.

Confirm sample options, material procurement and who is responsible for ordering.

Light living room with pale flooring and soft neutral furniture
04

Approve a written scope

Review inclusions, exclusions, preparation, trim, removal and disposal. Confirm pricing, payment terms and schedule directly before authorizing work.

Unknown conditions need an agreed change process.

Installer fitting a floor plank along a wall
05

Prepare and install

Confirm furniture and access arrangements and any required conditioning. Installation planning follows the chosen product and site conditions.

Unresolved moisture or structural issues may require separate work first.

White kitchen with a marble island and wood stools
06

Finish, walk through and care

Review edges, stairs and transitions alongside the field of flooring. Document remaining items.

Keep the product details, care instructions and any applicable written terms.

Before you approve the scope

Included or excluded, written down either way.

Don’t assume. Ask for each of these to be named in the written scope before work is authorized.

  • Product selection
  • Measured quantities
  • Procurement
  • Removal
  • Disposal
  • Furniture
  • Preparation
  • Installation
  • Trim
  • Transitions
Herringbone parquet floor beside a small wooden side tableWood stair treads against a white wallHallway with a wood-look plank floor
Photos help

…but don’t replace a site assessment.

Share photos in your own email app if you like. Dimensions, substrate, moisture, flatness and access still need to be assessed.

Unknown conditions

An agreed change process.

What’s under an old floor isn’t always known. Agree how unexpected conditions are documented and approved before additional work.

Moisture first

Some issues come before flooring.

Unresolved moisture or structural issues may require separate work first. A water-resistance claim is not a moisture-control system.

A good floor starts with a good conversation

Let’s find your footing.

Tell us about the space, the way you live and what you’d like to change. Start with a project brief, not a commitment.

Prepare a project briefEmail us